IT Service Desk Analyst

IT Skills

2 to 2 Years

Doha, Qatar

January 15 2022

Company : Novel Overseas Corporation Doha

Employment Type : Full time

Company Details : Novel Overseas Corporation is an ISO 9001:2015 certified leading IT service providing company established in 2013, delivering technical solutions to companies which seek business consultancy and IT problem solving, and that follows a systematic method aiming at diversifying its activities and improving its quality for competitive prices. Novel Overseas Corporation connecting human potential to the power of business, and serves both large and small organizations across all industry sectors. With global insight and local expertise, Novel Overseas Corporation partners with clients to accelerate their business by providing the people and services that raise the quality, productivity and efficiency of their total workforce, including recruitment and assessment, training and development, workforce consulting, outsourcing and career management.

Job Description

Ø Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA and CCNP)
Ø Hands on experience of the different network systems such as CISCO IPT, VPN service and first level basic network troubleshooting skills.
Ø ITIL v3 / v4 foundation.
Ø At least 2 years of experience supporting end users via phone and emails.
Ø In-depth knowledge and experience about the different end user environments such as - but no limited to - Microsoft Office Suite, print management and administration, file sharing and collaboration and basic hardware knowledge.
Ø Hands on experience with Microsoft Operating systems (Windows 10, Windows server).
Ø Experience required with Microsoft Active Directory, Exchange, Azure and O365 administration.
Ø Appropriate knowledge about IT security fundamentals.
Ø Hands on experience with end point security systems.
Ø Basic knowledge of desktop / server virtualization.
Ø Experience with HP Service Manager is a plus.
Ø Experience with Microsoft Active directory, Exchange and O365.
Ø Experience or knowledge about SCCM, Intune, Bitlocker is highly recommended.
Ø Operational experience in maintaining complex IT environments.
Excellent Arabic and English written and verbal communication skills..