IT Service Desk Analyst

Job Description

Ø Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA and CCNP)
Ø Hands on experience of the different network systems such as CISCO IPT, VPN service and first level basic network troubleshooting skills.
Ø ITIL v3 / v4 foundation.
Ø At least 2 years of experience supporting end users via phone and emails.
Ø In-depth knowledge and experience about the different end user environments such as - but no limited to - Microsoft Office Suite, print management and administration, file sharing and collaboration and basic hardware knowledge.
Ø Hands on experience with Microsoft Operating systems (Windows 10, Windows server).
Ø Experience required with Microsoft Active Directory, Exchange, Azure and O365 administration.
Ø Appropriate knowledge about IT security fundamentals.
Ø Hands on experience with end point security systems.
Ø Basic knowledge of desktop / server virtualization.
Ø Experience with HP Service Manager is a plus.
Ø Experience with Microsoft Active directory, Exchange and O365.
Ø Experience or knowledge about SCCM, Intune, Bitlocker is highly recommended.
Ø Operational experience in maintaining complex IT environments.
Excellent Arabic and English written and verbal communication skills..